Ford is upgrading its Sync system, which sparked many customer complaints.
NEW YORK (CNNMoney)
Ford is upgrading its infotainment system to make it more like a smartphone or tablet -- and it is dumping its longtime software provider Microsoft as part of the change.
Instead, Ford (F) will use BlackBerry's QNX operating system for the new Sync 3 infotainment system. Ford Sync allows drivers to navigate, listen to radio and music, make phone calls and control the car's climate through touch or voice commands.
Among Sync 3's improvements will be the ability to expand or shrink the display with pinch-to-zoom gestures. Customers will also be able to swipe the screen's display, as they do on a smartphone or tablet.
Sync 3 will also have a better understanding of common voice commands. For example, drivers will be able to give a street address as "eleven-twenty-five" rather than "one-one-two-five."
It also will integrate better with the Apple (AAPL, Tech30) iPhone, allowing users to access Siri hands-free. The old Microsoft-based Sync did not always play nicely with Apple products.
Related: Car gadgets raise privacy fears
Sync 3 will be available next year on Model Year 2016 cars, though Ford spokesman Alan Hall could not say what percentage of cars will still have the old touch screens and which will have the new ones.
Because the new touchscreens will include new hardware, owners of the current Sync with MyFord Touch system will not be able to upgrade to Sync 3.
The switch from Microsoft (MSFT, Tech30) to BlackBerry (BBRY, Tech30) has been rumored since early this year.
Sync with MyFord Touch has been a source of many customer complaints. The gripes about Sync have actually hurt customer satisfaction and quality ratings for Ford (F)vehicles in surveys conducted by JD Power and others.
The system frequently locks up, has difficulty connecting to a device and it sometimes doesn't understand voice commands. Especially frustrating is Sync's complicated commands to navigate the various features by voice.
Hall said Ford's internal survey show it has "turned the corner" on customer complaints and that those who have the current touch screen product are more satisfied with their cars than those who still have the more basic system which only works on voice commands. About 55% of Ford drivers have the touchscreens, while 40% still have the more basic system.
由克里斯·伊西多爾 @CNNTech 二○一四年十二月十二日：上午10時02 ET
福特正在升級其信息娛樂系統，使其更像是一個智能手機或平板電腦 - 這是傾銷的長期軟件提供商微軟，成為變革的一部分。
它還將集成更好的蘋果 （AAPL，Tech30） iPhone，讓用戶獲得Siri的免提。舊的基於微軟的同步並不總是很好地與蘋果產品玩。
從開關微軟 （MSFT，Tech30）為黑莓 （BBRY，Tech30）自今年初以來一直有傳言稱。
同步與邁福德觸摸 一直是許多客戶投訴的來源。關於同步的抱怨實際上已經傷害了客戶的滿意為質量等級福特 （˚F）由JD Power等人進行的調查顯示車輛。