Apple VP: When we make mistakes, we fix them quickly蘋果公司副總裁:當我們犯錯誤,我們快速解決

October 28, 2014: 6:48 PM ET

 
 
apple iosApple VP says company quickly fixed iOS bug.
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NEW YORK (CNNMoney)

Everyone makes mistakes, even Apple.

When the company released iOS 8.1 last week, there was a bug in the iPhone and iPad operating system that disabled cellular service for as many as 50,000 users. Apple moved fast to release a patch, and on Tuesday Apple VP Greg Joswiak apologized for the mistake.

"We don't make many of them, when we do make them we recover very quickly," said Joswiak on during an on-stage interview at the Code/Mobile conference.

"By the way, our software updates, as you know, get extraordinarily quickly adopted," he added, in a subtle dig at the fragmented Android OS.

Related: 21,000 push Apple to replace 'defective' MacBook Pros

He attributed the error to an issue with the way the software was sent over servers and not the iOS itself.

This isn't the first or last slip-up to hit the company, but how it was handled shows howApple (AAPLTech30) has changed over the years. In the '90s, the company was still struggling and had its share of major missteps.

"Some of it was trying to make cheap products that were trying to chase market share instead of trying to chase experience," said Joswiak. "You make that mistake once in your life, you're not going to make it twice."

In recent years, Apple's approach to perfecting its users' experiences has meant letting other companies make the early mistakes with new technology. Instead of coming out with the newest technology, Apple will pour more time, money and resources into being the best.

"We have this belief that we don't have the necessarily be the first to do something, we have to be the first to do it well," said Joswiak

Related: CVS and Rite-Aid dragging you into a fight with Apple Pay

The Apple Watch is not the first smartwatch, but it is still one of the most heavily anticipated. Apple was pretty late to the mobile payments game, and one of the last hardware manufacturers to adopt the NFC wireless communication technology. But one million credit cards were activated on Apple Pay in the tool's first three days. The company is working with three major credit card networks and six of the largest banks.

The rumor mill loves to speculate about Apple's next big ideas. Perhaps it's as easy as looking at what other companies are already doing, poorly. 

蘋果公司副總裁:當我們犯錯誤,我們快速解決
由希瑟·凱利 @CNNTech 2014年10月28日:下午6時48分ET

蘋果iOS
蘋果副總裁表示,公司迅速固定的iOS漏洞。
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紐約(CNNMoney)
每個人都會犯錯誤,甚至是蘋果。
當該公司發布的iOS 8.1,上週,有一個在iPhone和iPad的操作系統中的錯誤,對多達50,000個用戶禁用移動電話服務。蘋果移動快速發布一個補丁,並在週二蘋果公司副總裁格雷格Joswiak道歉的錯誤。

“我們不做很多人,當我們讓他們,我們很快恢復過來,”Joswiak上說,在一個舞台上接受採訪時碼/手機發布會。
“順便說一句,我們的軟件更新,如你所知,得到非常迅速採用,”他補充說,在一個微妙的挖苦零散的Andr​​oid操作系統。
相關閱讀:21000推蘋果來代替'缺陷'的MacBook Pro
他歸因於錯誤的問題,與軟件發送過來的服務器,而不是本身的iOS的方式。
這不是第一個或最後一個不慎打到了公司,但它是如何處理的說明了如何蘋果 (AAPL,Tech30)已經改變了多年。在上世紀90年代,該公司仍在努力並且有它的份額主要失策。
“有一些是試圖讓那名試圖追逐試圖追逐體驗的市場份額,而不是廉價產品,”Joswiak說。“你在你的生活中犯類似的錯誤一次,你不會做了兩遍。”
近年來,蘋果的做法,以完善其用戶體驗也意味著讓其他公司進行新技術的早期錯誤。而是走出了最新的技術,蘋果將傾注更多的時間,金錢和資源投入是最好的。
“我們有這樣的信念,我們沒有必要率先做一些事情,我們必須首先把它做好,”Joswiak說:
相關:CVS和儀式,援助拖你與蘋果公司支付的鬥爭
在蘋果的關注並不是第一個的SmartWatch,但它仍然是最重的期待之一。蘋果是相當晚了移動支付的遊戲,最後的硬件製造商之一,採用NFC無線通信技術。但一萬張信用卡被激活的蘋果支付的工具的前三天。該公司正在與三大信用卡網絡和六個最大的銀行。
謠言喜歡猜測蘋果的下一個大思路。也許是因為在看什麼其他的公司都已經在做,不好容易。

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